Talo

Head of Retention

Own Retention For An $8M/Month Pet Care Brand

Head of Retention. Remote. $4,000 - $8,000 per month, based on experience and skill set.

Apply now

Working with the best 7-9 figure brands

Prestige LockerVegamourClientModa MinxHH UniqueValevaSeleneSpacegoodsAnkhwayA Vintage FitVariety ModeReal Mad HoneyBloom & BondClientVentoréLuhxeVayosePetJetRosabellaHealifeco
4.5 out of 5 · 61 reviews on Trustpilot
  • Trustpilot review by Inna Tupas: The best recruitment agency
  • Trustpilot review by Harrison Ji: I came across Talo through my job search
  • Trustpilot review by Gabriella Biazus: I got the job!!

Our client is a direct-to-consumer pet care brand selling premium supplements, treats and grooming products for dogs and cats across the US and UK, at around $8m a month. Its customers are 30-55-year-old dog and cat owners who treat their pets as family: health-conscious, subscription-friendly, and quick to churn if support is slow.

What you'll get

  • $4,000 - $8,000 per month, set by your experience and skill set.
  • Full ownership of the subscriber experience from first rebill to renewal and expansion.
  • Remote work with a lean team that moves on data, not opinion.
  • Direct influence on revenue at a brand already doing around $8m a month.
  • Trustpilot review by Alex Dod: One of the best recruitment experiences I had
  • Trustpilot review by Ciarán Foley: Excellent professional service

What you'll do

  • Own retention rate and customer lifetime value across the subscriber lifecycle.
  • Build retention initiatives across lifecycle marketing, cancellation flows and customer support.
  • Find real churn drivers in cohort, lifecycle and behavioural data, not assumptions.
  • Optimise cancellation experiences and save offers while protecting profitability.
  • Grow retained customer value through upsells, cross-sells and expansion offers.
  • Own retention reporting, diagnosis, forecasting and recommendations to the executive team.

Who you are

  • Experienced in retention, CRM, lifecycle marketing, subscription growth or customer success strategy.
  • Comfortable reading retention, churn, cohort and LTV data and acting on it.
  • Proven at leading cross-functional work across Marketing and Customer Service.
  • Able to point to measurable gains in retention or recurring revenue.
  • Decisive without hand-holding, and clear about what matters most this week.
  • Trustpilot review by Amrita Jeremiah: I've been through multiple recruiting processes
  • Trustpilot review by Ece Arikbag: I had a fantastic experience throughout

How it works

  1. 1Apply through the link on this page.
  2. 2Short intro call about your retention track record.
  3. 3Interview with the hiring team, including a retention problem discussion.
  4. 4Offer.
  • Trustpilot review by Tajdar Muhammad: It was a smooth and quick process
  • Trustpilot review by Ria: Positive recruitment experience

Questions people ask

Why is the company not named?
This is a confidential search. You learn the brand name at the first call; everything else about the business is on this page.
Is this a strategy role or a hands-on role?
Both. You set the retention plan and you execute it with the Marketing and Customer Service teams.
Do I need pet care experience?
No. Subscription DTC retention experience matters more than the category.
Who is this not for?
Anyone who needs a fixed playbook, avoids data, or wants to hand churn work to someone else.
  • Trustpilot review by Rafael Delada: Talo is a great company, an A+ rating
  • Trustpilot review by Adriane Quiroz: Stellar experience

If you can turn churn data into retained revenue, this role is yours to own.

Apply now
Hiring: Head of Retention · Talo