Own the Execution Layer of an $8M/Month Pet Brand

Head of Operations for a premium DTC pet care brand selling supplements, treats and grooming to dog and cat owners in the US and UK.

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Working with the best 7-9 figure brands

4.5 out of 5 · 61 reviews on Trustpilot

Our client does around $8m a month selling premium supplements, treats and grooming products direct to consumers, with a subscription base that churns fast when support is slow. This role owns the systems, processes and coordination that let that scale keep growing without operational breakdown.

What you'll get

Competitive compensation plus performance bonus, discussed openly in the first call.
Real authority: independent spend approval below $1,000 and hiring authority for team-layer roles.
Direct line to the CEO, with the mandate to reduce what reaches them.
A profitable, fast-moving DTC brand at $8m a month in the US and UK.
High ownership, low micromanagement: you design the operating system, not just monitor it.

What you'll do

Keep day-to-day operations running smoothly across every department.
Own operational visibility: KPIs, milestones, action items and priorities, tracked and executed.
Run accountability systems so managers and teams work on the right objectives.
Find bottlenecks, broken workflows and unnecessary complexity, then fix the root cause.
Build and simplify systems, SOPs and automation so execution scales without you.
Handle operational decisions yourself and escalate to the CEO only in a decision-ready format.

Who you are

A systems-first thinker who sees how the parts of a business connect.
High clarity bias: you push for clear ownership, priorities and expectations.
Structured in decisions: you frame the problem and compare options before choosing.
Calm under pressure, sequencing work instead of reacting to urgency.
You treat operational failures as system failures, not people failures.
You have a high intolerance for chaos and are never satisfied with 'working fine'.

How it works

1Apply through the link on this page.
2Intro call on your operational background and scope.
3Working conversation on a real operational problem in the business.
4Final call with the CEO and offer.

Questions people ask

Why is the company not named?: This is a confidential search. You will learn the brand, the numbers and the team structure on the first call.
Is this a people-management role or a systems role?: Both, weighted to systems. You coordinate departments and managers, but your output is measured in structure, clarity and execution that holds without you.
How much freedom do I actually have?: You approve spend under $1,000 and hire for team-layer roles independently. Anything bigger goes to the CEO with a problem definition, data, options and your recommendation.
Do I need pet care experience?: No. Operational depth in DTC e-commerce at scale, including subscription and customer support realities, matters more than the category.

If operational chaos bothers you more than it bothers most people, this is your role.

Apply now